Shipping policy

At Velour New York, our shipping times and costs may vary depending on the specific item you purchase. Please review the following details regarding our shipping process:

Processing & Delivery Time

  • Orders typically take 3 to 14 business days to arrive unless shipped express.

  • Delivery times may vary based on:

    • The type of item ordered (custom items may take longer)

    • Your shipping location

    • Carrier delays during holidays or high-volume periods

We work hard to process and ship your order as quickly as possible and will notify you via email once your package has been dispatched.

Shipping Availability & Fees

  • We offer nationwide shipping within the United States and across the EU.

  • Shipping fees are location-based and will be calculated at checkout.

  • In some cases, additional shipping charges may apply depending on your region and the size or weight of your order.

Tracking & Support

  • Once your order has been shipped, you will receive a tracking number via email.

  • If you have any questions about your shipment or need assistance with a package, please don’t hesitate to contact us at:

Email: help@velournewyork.com

We appreciate your support and patience as we ensure each order is packaged with care and delivered to your door.